Dukascopy Customer Reviews

Navigating this platform is a breeze, thanks to its well-organized layout. The efficiency of its speed is impressive, making it a joy to use. I strongly suggest this platform for both beginners and seasoned traders, especially for their charting and trading needs.

I've been a long-time user of Dukascopy's MCA and have consistently had a positive experience. Transactions, especially EUR withdrawals, are processed quickly, often showing up in my account in just a few hours. The support team is accessible through the app and recently helped me reverse a withdrawal almost immediately after I requested it. The fees are fair, and the service is both reliable and professional. I have confidence in this platform and would strongly recommend it to others looking for a trustworthy investment partner.

My account was shut down because I didn't update my address information quickly enough, which seems like a minor issue. Additionally, customer support has been unresponsive. I still have funds on my card that I'm unable to access.

I am thoroughly impressed with the exceptional support and customer service provided by your team. The responses are incredibly quick, and the service is both dependable and welcoming. Without a doubt, I would rate your service with five stars. A heartfelt thank you to the Dukascopy team for all your efforts!

I genuinely value the strength of this platform. The technical tools and indicators are thoughtfully organized and user-friendly. However, I believe that JForex developers could enhance the experience further by offering a more comprehensive solution for watchlists. Introducing features that enable users to create and manage multiple watchlists would be a highly appreciated improvement.

The bank's platform was user-friendly, and I appreciated the strong regulatory framework that ensures my funds are secure. However, my experience with their customer service was far from satisfactory. While I understand their caution regarding my wire transfer request, which might have seemed unusual to them, the repeated requests for the same documents over three weeks were frustrating. It was only when I followed up that any progress was made, and it felt like they weren't truly attentive to my concerns. If you don't anticipate needing much interaction with customer service, this bank might suit your needs.

Excellent! From my experience, this trading platform offers nearly every feature a trader might need.

Dukascopy Bank offers a great solution for those seeking a SEPA account in various currencies. I've been using their services for a few months now and have found their features to be quite advantageous for managing my finances. In one instance, I encountered an issue with a product, but after reaching out to their support team, my concern was addressed within a day. Their customer service is prompt, typically responding and resolving issues within 24 hours. While others might have different experiences, it's important to remember that every bank, including Dukascopy, operates under specific policies and limitations. However, I'm confident that if you open an account with them and reach out for assistance, your inquiries will be handled efficiently. If you're in the market for a bank, I strongly suggest giving Dukascopy Bank a try.

I submitted all the necessary documents and patiently waited for two months. Curious about the delay, I reached out and was told that everything was still under review. After another two months, I inquired again and was informed that my limit was going to be increased. Why wasn't this communicated four months ago? It feels like they're not taking me seriously. I've never encountered such ineffective customer service before.

I had a deeply frustrating experience with Dukascopy's services. The response times were incredibly sluggish, and I was even asked to pay extra for faster processing, which I found quite unprofessional. Despite submitting a perfectly clear passport photo, they repeatedly claimed it was unclear, causing unnecessary delays. It's hard not to wonder if this was a unique issue due to my Palestinian nationality or if others face similar hurdles. Overall, the service left much to be desired and felt like an endless waiting game.