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Dukascopy Broker Overview

Discover Dukascopy, a Swiss-based broker renowned for security and innovation, offering premium trading services globally. Learn about its history, strengths, and offerings.

Updated: 2 April 2025
Overall rating
4.5 of 5
Minimum deposit
100
Tradable instruments
Forex, Commodities, Share CFDs, Indices, ETFs, Cryptocurrencies, Bonds
Regulation
FINMA, FCMC, JFSA
Overview Users reviews
Marina Panasenko
Edited by
Marina Panasenko
Table of Content

History and Founding

Dukascopy was founded in 2004 in Geneva, Switzerland, and has become a prominent Swiss broker. The company focuses on security, innovation, and transparency, offering premium services to both retail clients and financial institutions globally.

Mission and Vision

Dukascopy aims to continuously innovate and provide cutting-edge products, maintaining its leadership in the industry. Its mission is to offer easy access to global financial markets while ensuring high security levels.

Global Presence

Headquartered in Geneva, Dukascopy operates in major financial centers and serves clients in over 100 countries, offering multilingual support and region-specific services.

Advantages and Disadvantages

Strengths

  • Trusted and well-regulated by renowned authorities
  • Facilitate Automated trading with JForex platform and MT4 Support
  • Wide range of market research tools, advanced charting, and promotions
  • Sleek iOS and Android app support
  • Tight spreads and competitive commission

Weaknesses

  • High Initial deposit Requirement
  • No two-factor Authentication for JForex platform
  • Mediocre leverage levels

Security and Regulations

Licenses and Fund Protection

Dukascopy is authorized by FINMA to operate under Swiss financial laws. It also complies with EU regulations and operates within the legal framework in Latvia and other jurisdictions. Client funds are kept in segregated accounts and protected by Swiss banking laws. Each client is eligible for up to CHF 100,000 in deposit insurance.

Financial Instruments

Forex Pairs, Commodities, and Cryptocurrencies

Dukascopy offers over 60 currency pairs, including major, minor, and exotic pairs. Clients can also trade gold, silver, oil, gas, and major cryptocurrencies such as Bitcoin, Ethereum, and Litecoin.

Types of Accounts

Fees

Spreads, Commissions, and Other Fees

Dukascopy offers low spreads starting from 0.1 pips. Commission rates are volume-dependent. Inactivity fees may apply to dormant accounts, and swap rates apply to overnight positions, with Islamic accounts exempt from these charges.

Trading Platforms

Available tools Forex, Commodities, Share CFDs, Indices, ETFs, Cryptocurrencies, Bonds
Cryptocurrencies ETH, BTC, LTC, DASH, TRX, ADA, XLM, EOS, ENJ, BAT, LINK, UNI, MATIC
CFD Commodities: 10Indices: 18Stocks: 500Cryptocurrency: 2

Dukascopy provides secure and stable connections for trading via its own platform, JForex, as well as MetaTrader 4, and mobile apps for easy access to the market.

Customer Support

Account Setup and Verification

To open an account, fill out the online form, select your account type, and submit identification documents for verification, such as a passport or national ID and proof of address.

Deposit and Withdrawal Operations

Payment Methods and Processing Times

Dukascopy supports payments via bank transfers, Visa/MasterCard, and e-wallets like Moneybookers and Neteller. Deposits are processed within one business day, and withdrawals typically take up to three days, except for bank wire transfers.

FAQ

Is the broker regulated?

Yes, Dukascopy is regulated by FINMA under Swiss financial market laws.

What trading platforms are available?

Dukascopy offers its proprietary JForex platform, MetaTrader 4, and mobile apps for iOS and Android.

What is the minimum amount I need to start trading?

The minimum deposit is $100, which is sufficient for most account types.

What types of accounts does the broker offer?

Dukascopy offers MT4, JForex, and Islamic accounts to suit various trading needs.

What are the trading fees and charges?

Fees include spreads, volume-dependent commissions, swap rates for overnight positions, and inactivity fees for dormant accounts.

What is the maximum leverage available?

Leverage of up to 1:200 is available, depending on the account type and jurisdiction.

Does the broker offer demo accounts?

Yes, Dukascopy offers demo accounts with virtual funds for practice without real trading risk.

How can I contact customer support?

Customer support is available five days a week, 24/7 via phone, email, or live chat.

Users reviews

Civadzee E. Larvinell

Navigating this platform is a breeze, thanks to its well-organized layout. The efficiency of its speed is impressive, making it a joy to use. I strongly suggest this platform for both beginners and seasoned traders, especially for their charting and trading needs.

9 February 2025 Read
Charles Kingsley

I've been a long-time user of Dukascopy's MCA and have consistently had a positive experience. Transactions, especially EUR withdrawals, are processed quickly, often showing up in my account in just a few hours. The support team is accessible through the app and recently helped me reverse a withdrawal almost immediately after I requested it. The fees are fair, and the service is both reliable and professional. I have confidence in this platform and would strongly recommend it to others looking for a trustworthy investment partner.

9 February 2025 Read
AB EL

My account was shut down because I didn't update my address information quickly enough, which seems like a minor issue. Additionally, customer support has been unresponsive. I still have funds on my card that I'm unable to access.

9 February 2025 Read
AbdOu Allah

I am thoroughly impressed with the exceptional support and customer service provided by your team. The responses are incredibly quick, and the service is both dependable and welcoming. Without a doubt, I would rate your service with five stars. A heartfelt thank you to the Dukascopy team for all your efforts!

8 February 2025 Read
J. J.

I genuinely value the strength of this platform. The technical tools and indicators are thoughtfully organized and user-friendly. However, I believe that JForex developers could enhance the experience further by offering a more comprehensive solution for watchlists. Introducing features that enable users to create and manage multiple watchlists would be a highly appreciated improvement.

6 February 2025 Read
Tian Huang

The bank's platform was user-friendly, and I appreciated the strong regulatory framework that ensures my funds are secure. However, my experience with their customer service was far from satisfactory. While I understand their caution regarding my wire transfer request, which might have seemed unusual to them, the repeated requests for the same documents over three weeks were frustrating. It was only when I followed up that any progress was made, and it felt like they weren't truly attentive to my concerns. If you don't anticipate needing much interaction with customer service, this bank might suit your needs.

5 February 2025 Read
bishi afeez

Excellent! From my experience, this trading platform offers nearly every feature a trader might need.

4 February 2025 Read
Dael Karasani

Dukascopy Bank offers a great solution for those seeking a SEPA account in various currencies. I've been using their services for a few months now and have found their features to be quite advantageous for managing my finances. In one instance, I encountered an issue with a product, but after reaching out to their support team, my concern was addressed within a day. Their customer service is prompt, typically responding and resolving issues within 24 hours. While others might have different experiences, it's important to remember that every bank, including Dukascopy, operates under specific policies and limitations. However, I'm confident that if you open an account with them and reach out for assistance, your inquiries will be handled efficiently. If you're in the market for a bank, I strongly suggest giving Dukascopy Bank a try.

3 February 2025 Read
Antonchik777

I submitted all the necessary documents and patiently waited for two months. Curious about the delay, I reached out and was told that everything was still under review. After another two months, I inquired again and was informed that my limit was going to be increased. Why wasn't this communicated four months ago? It feels like they're not taking me seriously. I've never encountered such ineffective customer service before.

2 February 2025 Read
haseeb issa

I had a deeply frustrating experience with Dukascopy's services. The response times were incredibly sluggish, and I was even asked to pay extra for faster processing, which I found quite unprofessional. Despite submitting a perfectly clear passport photo, they repeatedly claimed it was unclear, causing unnecessary delays. It's hard not to wonder if this was a unique issue due to my Palestinian nationality or if others face similar hurdles. Overall, the service left much to be desired and felt like an endless waiting game.

31 January 2025 Read
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