Swissquote Customer Reviews

Consider hiring a Product Designer. There are several features I'd love to see: - As an investor, it would be helpful to easily view how each asset in my portfolio has performed over specific time frames (daily, weekly, monthly, or overall). Currently, accessing this data is cumbersome. - On the chart that displays value changes over time, I would appreciate markers indicating my buying and selling points. - Additionally, it would be beneficial if the chart visually represented losses with red and gains with green during selected periods. These improvements would greatly enhance user experience and efficiency.

There are a few challenges to consider. The process of setting up an account is cumbersome and prone to mistakes. The platform seems unsure of its identity, oscillating between being an asset management tool, a retail trading service, or a traditional bank. At times, it tries to be all of these, while at other moments, it feels like none. Despite these inconsistencies, I’m giving it four stars because it's refreshing to see something novel and innovative emerging in Switzerland, and I believe such efforts deserve encouragement.

Withdrawing funds has become a significant challenge lately. This company has been going downhill for quite some time, prompting many to seek alternatives. I made the switch to So Lick, and it's been a beneficial decision for me ever since. If I had the option, I would rate them zero stars.

The commission fees are excessively high, and they frequently lead to financial losses. It's frustrating to see potential gains wiped out by these charges.

Delighted with This Financial Institution - Yet There's Room for Growth. The bank offers impressive multi-currency and cryptocurrency trading services. The platform and online banking interface are user-friendly and efficient. However, it would be fantastic if they could introduce direct crypto-to-crypto exchange options, such as BTC/USDT, USDT/BTC, or XTP/USDT, USDT/XRP. Keep up the excellent work and service!

The account lacks essential performance statistics, such as year-to-date figures or details from previous years like 2022 and 2021, including dividends, brokerage fees, gains or losses, and percentage changes. Additionally, there are no monthly statements available, which is quite inconvenient. The annual tax statements provided are overly detailed and come with a hefty price tag of 100 CHF, which is not ideal. Furthermore, there is a noticeable absence of robust industry and stock research. It would be beneficial if the platform collaborated with research firms like Morningstar or developed its own research division to enhance its offerings.

At this bank, Mikael and Sandro truly stood out with their exceptional support and guidance in the world of cryptocurrency. Their patience and prompt responses to my questions were truly commendable and much appreciated. However, my overall experience with this bank has been incredibly frustrating. Customer service is painfully slow, often leaving phone calls unanswered for extended periods. Emails seem to disappear into a void, as I rarely receive any replies or feedback. For the past two weeks, I've been trying to understand why my debit card isn't working (despite assurances that it's not blocked) and why I can't transfer funds from my account. The department responsible for resolving these issues has been completely unresponsive. As a result, I've decided to close my account and, unfortunately, cannot recommend this bank to others.

The platform presents information in a tidy and straightforward manner, providing all the necessary data at a glance. The customer support team is prompt and efficient, communicating in a way that is easy for everyone to understand, including those who are older. On the downside, the fees remain steep, even when committing to contracts for 100 or 200 trades, especially when stacked against competitors that offer free services.

I appreciated the quick payment methods and the added security of dealing with a Swiss-regulated bank. However, I ultimately decided to move on due to their steep fees, which made it less economical for my needs. If you're considering investing in ETF index funds through this platform, be cautious, as the commissions could significantly impact your potential long-term returns.

Having been involved in trading for over 18 years, I've witnessed many brokers and market makers come and go, but SWISSQUOTE truly stands out as a groundbreaking option. Their service, from cash management to their online platform, is exceptional. I also appreciate the convenience and flexibility of their debit card. The swap rates and other fees are reasonable. My relationship manager, Pamela Bassil, is exceptionally skilled and always ready to assist, which has certainly encouraged me to increase my investments with SWISSQUOTE.