Pepperstone Customer Reviews

I appreciate the clear and straightforward responses to my inquiries. The explanations were easy for me to grasp.

After being persuaded to invest, my deposit still hasn't shown up in my account, which remains at a zero balance. The support representative, Linda Nkartha, who was previously in constant contact, is now unresponsive and not addressing the problem. This feels like a scam; my deposit went through, but it's not appearing in my account.

Rano provided excellent assistance in clarifying the margin requirements and how to use the margin calculator. They addressed all of my inquiries thoroughly and effectively.

HAO has shown remarkable patience and assistance. I've never encountered such outstanding support on any other platform! I am certain that Pepperstone will remain my primary choice moving forward!

My trading attempts were declined, which was frustrating. I reached out to customer support, hoping for assistance, but was met with silence. They saw my messages yet chose not to respond. As someone who trades on short timeframes, prompt support is crucial in situations like this, which ideally should never occur. Unfortunately, they failed to provide any help or even acknowledge my concerns. You might think it's a minor oversight, but when significant funds are at stake and you can't get a single response from support, it's incredibly disappointing. This level of unprofessionalism has convinced me to switch to a different broker without delay.

Hao provided exceptional assistance and demonstrated a deep understanding of his role. I truly valued the support he offered.

Pepperstone experiences minimal technical problems, and any that do arise are quickly resolved. Excellent service—please continue maintaining these high standards.

Constantina provided exceptional assistance, offering clear responses and quick resolutions.

Every agent I interacted with was exceptionally welcoming. I’d like to give a special shoutout to Pei for assisting me with my inquiries.

They assisted me in resolving an issue where my deposit was mistakenly redirected to an unfamiliar account. Their dedication to maintaining open communication with clients is evident. Additionally, they ensure that withdrawals are processed without delay.