MultiBank Group Customer Reviews

Michael is a fantastic support representative who truly prioritizes customer needs. I appreciate your assistance, Mr. Michael!

I really appreciate Customer Service Agent James for quickly addressing my query regarding the deposit bonus. It was added to my account swiftly. Excellent service!

I've had a fantastic experience with this platform over the past five years, encountering no problems with withdrawals or any other complications. Waqas stands out as a true professional, frequently exceeding expectations by providing exceptional support, even after regular business hours, to ensure customer satisfaction at every opportunity.

Alex demonstrated exceptional kindness, patience, and courtesy, which made me feel at ease when asking questions. His guidance was invaluable. Thank you immensely, Alex! 🙏🙂

Michael provided excellent assistance by promptly addressing all my inquiries through live chat. I appreciate the option to seamlessly transition to a phone call whenever necessary.

I was impressed by how quickly my problem was addressed, with a live representative joining the chat just minutes after I reached out!

I recently encountered an issue where I couldn't access my balance on the app. Fortunately, Tim was incredibly helpful in resolving the problem. I suspect the issue stemmed from a surge in trading activity following the inflation news. I hope the app will soon be able to handle such high traffic. Many thanks to Tim for his support.

I required assistance to get my documents verified, and I was pleasantly surprised by how quickly it was handled. My account was confirmed in just a matter of minutes, which was impressive. This efficient service deserves a full five stars. However, I'm deducting one star because I had to reach out after waiting a week when the process should have been completed by then.

The live chat support provided by the customer service department is outstanding. Ben, the representative who assisted me, responded promptly and addressed all my concerns to my complete satisfaction. Great job! Keep up the excellent work!

I recently encountered a problem with my account and KYC process, so I reached out through the chat feature. The support team was incredibly responsive and courteous. They resolved my issue immediately. I have nothing but praise for their customer service; it's truly top-notch.