Interactive Brokers Customer Reviews

Advantages: - Offers some of the most competitive spreads for traders - Provides outstanding access to live market data, though it requires a subscription - Features impressive margin rates - Delivers reliable trade execution - Continuously innovates to stay ahead - Customer service has seen significant improvements - Professional client support, including a chat option - Allows for overnight trading when activated Drawbacks: - The trading platform uses outdated technology - Requires a steep learning curve to master - The web interface occasionally logs users out unexpectedly - May not be ideal for beginners or all trader types - Costs can accumulate if not monitored carefully

The platform offers a wide range of products and consistently enhances its trading app. It includes all the essential features and tools I require. This service truly meets all my individual trading requirements in an exceptional manner!

I recently set up an ISA account with Interactive Brokers, aiming to diversify my investments across various ETFs and funds. Unfortunately, I was quite let down by the limited range of products available through this account. Their platform only supports ETFs that comply with UCITS regulations, which means many well-known and diverse ETFs from other markets are off the table. Additionally, they don’t provide access to any funds like index or mutual funds within the ISA. When I reached out to their customer service for clarification on whether it was possible to trade other ETFs or funds in my ISA, the experience was far from satisfactory. I was left waiting on hold for an extended period, and when I finally connected with a representative, they seemed to lack a basic understanding of investment options. They couldn’t clarify the reasons behind these limitations or suggest any viable alternatives. Instead, they directed me to their FAQs or website, which didn’t resolve my concerns. Overall, I feel like my experience with Interactive Brokers has been a waste of both time and money. I wouldn’t recommend them to anyone looking to invest in a broad spectrum of ETFs and funds through an ISA. The customer service is lacking, and the investment choices are too restricted. I'm now on the hunt for a different broker that can provide more flexibility and better support.

The insights provided were quite informative and beneficial. However, I felt that the representative could have enhanced the experience by suggesting different options or solutions to my initial inquiry, rather than simply responding with a "Yes" or "No." This approach might have reduced the need for additional exchanges to explore other possibilities.

My experience was generally positive, but there are a few areas that could use improvement. One major concern is the absence of the Indian Rupee among the available currency options.

Customer service is practically non-existent. Residing in Italy, I signed up with this broker quite some time ago, believing it to be among the top options available. Unfortunately, that hasn't been my experience, especially as an international user. They lack adequate support to address technical issues, and there's no straightforward way to reach them via email. Essentially, you're left to figure things out on your own. Since opening my account, I've encountered a persistent issue: the platform won't let me purchase certain ETFs, like VOO or others tied to the S&P 500. This was my primary reason for joining. Instead of resolving the issue, I'm repeatedly directed to a FAQ page stating, "This product requires a KID in English or a language approved for your country. Retail clients can trade packaged retail products only if an appropriate KID is available." I'm left wondering what steps to take next. Who can I reach out to for help? What documents are necessary, and where should I send them? Is it even possible to trade these instruments while based in Italy? These are straightforward questions, yet there's no one to ask because customer service is simply absent.

The customer service experience was quite frustrating. The response times were sluggish, and they failed to proactively communicate when additional information was needed. I found myself having to reach out repeatedly to check if they required anything else. During my attempt to switch from an Australian brokerage, they inexplicably complicated matters with a company in Hong Kong. Additionally, their trading platform is disappointingly slow, often taking several minutes just to execute a single options trade.

The worst experience I've ever had with a website and company! It was both perplexing and nerve-wracking. They continue to withhold my funds.

Terrible experience! Dealing with this company feels like navigating a minefield. It's definitely not suitable for casual investors with a modest budget. The security measures are excessively strict, reminiscent of stringent regulations from their country of origin. Every detail requires verification multiple times, including the same bank for both withdrawals and deposits. The website is poorly designed and frequently crashes. There are constant identity verifications that are frustrating. If you're not a professional trader, steer clear.

I have found IBKR to be incredibly helpful in guiding me through the world of investments and trading. The lessons and emails I receive are informative and have greatly improved my understanding of the platform. I am grateful for the support and resources provided by IBKR. Thank you for helping me become a more efficient investor.