Global Prime Customer Reviews

Great Customer Service! The support team was incredibly friendly and attentive throughout my entire experience, from signing up to addressing my numerous questions about using the MT4 platform. While MT4 has its own set of limitations and peculiarities, I'm hopeful that GP will consider upgrading to a more advanced platform like MT5 in the future.

I am truly impressed by how quickly the service operates and how promptly I received the right answers. I deeply appreciate this outstanding level of service. Additionally, the platform offers competitive spreads and a wide variety of trading instruments. I would definitely suggest it to anyone involved in trading.

I just started an account with this broker and I'm quite impressed with the trading environment they offer. Trades are executed swiftly with minimal spreads and no slippage, which is fantastic. The commission fees are also remarkably low. Although I haven’t made a withdrawal yet, my experience so far has been excellent, and I’m genuinely pleased with their service up to this point.

I experienced a frustrating situation where my position was closed without my Stop Loss being triggered. The explanation I received was that there was market movement at the opening, which wasn’t shown on their MetaTrader 4 platform. Interestingly, right after I was stopped out, the next candle reached my Take Profit level. I have photographic evidence of this occurrence, and their explanation was, frankly, quite amusing. This incident raises serious concerns about the platform's reliability. If they can close your position based on something not visible on their charts, it really makes you question their integrity. If you decide to stick with this broker, be cautious—I had another experience that was even more disappointing.

The firm consistently demonstrates great responsiveness. I regularly receive emails from them inquiring about my requirements.

I am extremely satisfied with this brokerage firm. Opening an account was a breeze. The communication is swift, clear, and enjoyable. The platform operates smoothly and efficiently. I haven't encountered any issues whatsoever.

Trades are executed smoothly, and withdrawing funds is hassle-free, which is always appreciated. However, they only offer MT4 support and not MT5. That's the only reason I couldn't give a full five-star rating.

I had a disappointing experience with this platform. Initially, they allowed me to deposit using cryptocurrency, but later insisted that I withdraw through a bank transfer. The website itself was frustratingly slow, and the customer support team seemed unable to resolve any issues. I would not advise any traders to use this service. I'm currently waiting and hoping to see my funds appear in my bank account soon.

I’m sharing this review in hopes that Global Prime will reconsider their stance on the issue I’m about to discuss. I've been a recurring client with them because their spreads are top-notch, which is why I keep returning. They’re nearly an ideal broker in many respects. However, I've been quite frustrated with their commission structure on cryptocurrency trades. It seems disconnected from current market standards, unless there’s something I’m missing. Most other brokers offer a standard $7 round-trip commission for crypto CFDs or have no commissions at all, with spreads just slightly higher than what Global Prime offers. In contrast, Global Prime uses a percentage-based model (0.1%) and compares their rates to those of crypto exchanges like Coinspot, Coinbase, or Binance. This comparison doesn’t seem fair. It should be made against other CFD providers instead. Their percentage model makes long-term crypto CFD trading almost unfeasible for serious traders. To put it into perspective, a hypothetical trade of a 100k value lot would incur a $7 round-trip commission with most brokers. However, with Global Prime’s 0.1% commission, the cost jumps to $100 per trade—14 times higher than the standard rate. I genuinely hope they reconsider this policy so I don’t have to seek other platforms to trade crypto effectively. Global Prime appears to be very trader-friendly, except in this particular scenario, which is disappointing, especially when major crypto exchanges are already charging high percentage-based commissions. Update: Their automated response didn’t address my concerns about the misleading commission comparisons. I’ve since switched to a new CFD broker that offers zero commission for crypto CFDs, aligning with market norms and avoiding unnecessary percentage-based fees like those seen on crypto exchanges. This oversight has cost them another star in my rating due to poor customer engagement.

I've been using their services for more than a year, and I've found their customer support to be quite helpful. I've also experienced quick withdrawal times, so I haven't encountered any significant problems with them.